eTailPet

RingCentral Operations teams have identified the cause of the issue and performed corrective actions to partially mitigate impact. We are continuing investigations to determine the necessary steps to fully resolve the issue. If you are experiencing this issue, please contact customer care. The next update will be provided in the morning of July 31st or when a significant change in status occurs.

We have the initial fix deployed to a limited number of instances which did not fully resolve the issue. We identified two issues affecting report exports. Longer-running exports can fail due to repeated authentication prompts, and some exports may also intermittently need a retry to complete successfully. We're actively working on two mitigation efforts in parallel: A temporary configuration change to reduce immediate customer impact by letting longer exports complete, and a permanent fix for the underlying authentication flow, which we're developing and validating now. We'll continue to provide updates as more information becomes available.